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Participate.Energy LLC Privacy Notice
Effective Date: April 15, 2024
Participate.Energy, LLC (PE) is committed to protecting your personal information and ensuring appropriate protection exists when collecting, storing, using, and reporting that information.
Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information
Participate.Energy (PE), its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ names, property addresses, telephone numbers, email addresses, electricity bill amount, electricity consumption pattern, except where reasonably necessary to conduct PE’s business, to develop offers, or to provide services to customers as required by collaboration agreements with California Community Choice Aggregators. Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to:
PE shall not, under any circumstances, disclose customer information for third-party telemarketing, email, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at PE’s discretion.
Collection and Use of Customer Data
Customer data, including individual customers’ names, property addresses, telephone numbers, email addresses, electricity bill amount, and electricity consumption, is collected via our website, Tesla Energy App, or UtilityAPI App. PE may share customer data with contractors and suppliers for purposes of providing services and operating programs. Contractors and suppliers are required to agree to only use customer data for program operational purposes and protect it under the same standards as PE. PE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise required by law or regulation.
Do Not Track Signals
Participate.Energy does not respond to Do Not Track (DNT) signals from web browsers. However, we do not track users’ activities across other websites or online services.
Third-party Tracking
We do not allow third parties to collect personally identifiable information about an individual user’s online activities over time and across different websites when the user visits our website.
User Rights and Access
Customers may view, inquire about, or dispute any customer information held by PE or limit the collection, use, or disclosure of such information. Customers wishing to review or request changes to their personal information may contact us by phone at (844) 288-4523, via email at [email protected], or by mailed request to Participate.Energy LLC, 2093 Philadelphia Pike #3125, Claymont, DE 19703.
Policy Updates
The effective date for this version of the policy is April 15, 2024. Any changes to this policy between notification periods will be communicated through PE’s website. Previous versions of this policy can be requested via email at [email protected] or by mailed request to Participate.Energy LLC, 2093 Philadelphia Pike #3125, Claymont, DE 19703.
Contact Information
If you have any questions or concerns regarding the collection, storage, use, or distribution of customer information, or wish to view, inquire about, or dispute any customer information held by PE, please contact us:
