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Last Updated: March 3rd, 2025
Participate.Energy LLC (“PE”, “Participate.Energy”, or “we”) is committed to protecting your personal information and ensuring appropriate protection exists when collecting, storing, using, and reporting that information.
Notice of Accessing, Collecting, Storing, Using, and Disclosing Personal Information
PE may collect the following categories of personal information via our website, the Tesla Energy App, or the UtilityAPI App: customers’ names, property addresses, telephone numbers, email addresses, electricity bill amount, and electricity consumption. If you enter a contest or sweepstakes offered by PE, we may collect any of the foregoing categories of personal information, as well as your photo/image and any other personal information you may volunteer. In certain circumstances involving the purchase, installation or use of energy products, PE may also collect the following personal information: details regarding your home in connection with energy product installations; data regarding the performance, usage, operation, battery efficiency, and condition of your energy products; and diagnostic logs for your energy products. If you request our services in connection with applying for rebates under a Self-Generation Incentive Program (SGIP), we may collect any of the following categories of personal information: your first and last name; your address; your Social Security Number; your income; your utility usage; your utility meter ID; your utility service account information; your email address; and your phone number.
We will use personal information:
PE, its employees, agents, contractors, and affiliates shall maintain the confidentiality of personal information, except where reasonably necessary to conduct PE’s business, to develop offers, or to provide services to customers as required by collaboration agreements with California Community Choice Aggregators. Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to:
Except as permitted by applicable law, PE shall not disclose customer information for third-party telemarketing, email, or direct mail solicitation. Aggregated data and anonymized data that cannot be traced to specific customers may be released at PE’s discretion.
PE may disclose your personal information to contractors and suppliers for purposes of providing services and operating programs. Contractors and suppliers are required to agree to only use customer personal information for program operational purposes and protect it under the same standards as PE (or at least with a reasonable degree of care).
For some of PE’s offerings relating to Tesla products, PE may disclose your personal information to Tesla, Inc., or one of its affiliates (collectively, “Tesla”); in such cases, the processing and use of such personal information may be subject to Tesla’s Privacy Policy (available at https://www.tesla.com/legal/privacy).
PE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise required by law or regulation.
Do Not Track Signals
Participate.Energy does not respond to Do Not Track (DNT) signals from web browsers. However, we do not track users’ activities across other websites or online services.
Third-party Tracking
We do not allow third parties to collect personally identifiable information about an individual user’s online activities over time and across different websites when the user visits our website.
Additional Information
Our website and services are not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from children.
We do not knowingly share your personal information with third parties for their direct marketing purposes.
Policy Updates
The effective date for this version of the policy is March 3rd, 2025. Any changes to this policy between notification periods will be communicated through PE’s website. Previous versions of this policy can be requested via email at [email protected] or by mailed request to Participate.Energy LLC, 2093 Philadelphia Pike #3125, Claymont, DE 19703.
Contact Information
If you have any questions or concerns regarding the collection, storage, use, or distribution of customer information, or wish to view, inquire about, or dispute any customer information held by PE, please contact us: